Symptom
When Latest Performance Form Experience enabled, Manager is unable to view subject ratings provided by the Employee; Side-by-side view is not working.
Similarly vice-versa, Employee is unable to view Item Rating provided by manager.
Environment
SAP SuccessFactors Performance & Goals
Reproducing the Issue
1. Proxy as a Manager and access the form.
2. Only Manager rating (item-rating) is displayed, Side-by-side view is not working.
3. Similarly cross check if Employee has "read" permission for Manager rating (item-rating), the item-rating is not displayed.
Cause
The Manager/Employee has no access to Gap Analysis or Ratings from Others.
Resolution
As per the current design for the Latest Form Experience, within the Goals, Competency, and Skill sections, users are not able to view manager and employee ratings in a side-by-side view
This behavior is available when either of the following conditions is met:
- The user role has both:
- Gap Analysis Pod permission
- Ratings from Others permission
- If the user does not have Gap Analysis Pod permission:
- EZ Rater is configured for the section in template XML (sect-mode="EZ-Rater")
Note: By default, EZ Rater displays numeric rating gaps next to the official and employee ratings used to calculate the gaps. You can hide the gaps using show-gap="false".
- EZ Rater is configured for the section in template XML (sect-mode="EZ-Rater")
This behavior is also documented in the product guide: EZ Rater (Latest Form Experience) | SAP Help Portal.
See Also
Keywords
Performance management, ratings, visibility issue, view ratings, permissions, manager rating, other's tab permissions, subject rating, item rating, Gap Analysis, Ratings from Others, unable to view item rating, unable to view subject rating, employee rating, manager rating, Latest Form Experience. , KBA , LOD-SF-PM-RAT , Ratings and Weights , How To
SAP Knowledge Base Article - Public