3722178 - Some Users Observe Missing CTI Telephony Icon for Live Activity/Agent Desktop

• The CTI phone widget is missing in the Live Activity module.
• Error message observed in the browser console logs:
  • ui5loader-dbg.js:1015 Uncaught (in promise) Error: found in negative cache: 'sap/client/cod/seod/liveactivity/shellmenu/LiveActivityShellMenu.js' from /sap/client/cod/seod/liveactivity/shellmenu/LiveActivityShellMenu.js: Unexpected token '<'.
  • LiveActivityXIntegration.js:1  Uncaught SyntaxError: Unexpected token '<' (at LiveActivityXIntegration.js:1:1)
• The missing CTI Telephony icon, prevents users from being able to open the Iframe and use the CTI Widget.

• SAP Cloud for Customer (C4C)
• Agent Desktop (Add-on)
• Live Activity

CTI widget missing, Live Activity module, SAP Cloud for Customer, SSO issue, browser cache poisoning, negative cache, LiveActivityShellMenu.js, cache-control, unexpected token '<', JavaScript module error, cache duration, authentication redirect, incognito mode, cache bypass, UI5 loader, CTI;Phone;Widget;Missing;Icon;LiveActivityShellMenu;UI5;Negative Cache;Browser Cache;GPO;Hard Reload;Empty Cache;SSO;VPN;Authentication;Redirection;JS Error;Shell Menu;Service Cloud V2;Sales Cloud V2;SAP Cloud for Customer;C4C;Poisoned Cache  error. , KBA , LOD-CRM-LA , Live Activity , Problem