Symptom
- Form variant conditions are not evaluated as expected.
- Users with both "agent" and "supervisor" roles are receiving the "supervisor" variant instead of the "agent" variant, even though the "agent" variant is listed first and exposes more fields.
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Environment
SAP Service Cloud Version 2
Product
SAP Service Cloud Version 2 all versions
Keywords
form variant, condition order, agent variant, supervisor variant, case sensitive, role determination, SAP service cloud version 2, form configuration, variant precedence, HRSS_AGENT, HRSS_Agent, default variant, determination rule, SCV2 , KBA , CEC-CRM-FORM , SCV2 and ESM support for Forms , Problem
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