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SAP Knowledge Base Article - PreviewSymptom
Error message displayed: "There was an error while testing shared mailbox access. Trace ID: f829d1a4-7c3e-4b92-bd0a-31f86e9d5c21. Please contact support if you require further assistance."
NOTE: The trace ID figured in this example is an example it will be different for each case.
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Environment
SAP CX AI Toolkit
Product
SAP CX AI Toolkit 1.10.0 all versions
Keywords
sap cx ai toolkit, shared mailbox access, error message, testing mailbox connection, microsoft office 365, trace id, re-authenticate mailbox, activation issue, sap cx toolkit , KBA , CEC-AIT , SAP CX AI Toolkit , Problem
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