Symptom
- Email notifications in Onboarding 2.0 are not sent in the candidate’s expected language even though the Native Preferred Language field is maintained.
- The locale (message language) for Onboarding emails defaults to the system or user default language instead of the candidate’s Native Preferred Language.
- Business rule for Select Email Message Locale is not picking up the Native Preferred Language.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Onboarding
Resolution
The email which is sent from the sf instance will be translated based on the preferred native language selected and received by the recipient. This can be achieved using the business rule.
Keywords
OBX, ONB 2.0, NATIVE, PREFERRED LANGUAGE, email, rule. , KBA , LOD-SF-OBX-EML , Notifications , Problem
Product
SAP SuccessFactors Onboarding all versions
SAP Knowledge Base Article - Public