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3723150 - Custom Logic will not be Triggered Until Clicking Save on Address Pop-up Screen

Symptom

The custom Logic (custom determination/custom validation/external hook) will not be triggered until the save button is clicked on the Address pop-up screen.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP Sales Cloud Version 2
  • SAP Service Cloud Version 2 
  • SAP Enterprise Service Management 

Product

SAP Enterprise Service Management all versions ; SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

Account;address;popup;pop up;modal screen;pencil;screen;custom logic;determination;validation;hook;external hook;prehook;posthook , KBA , CEC-CRM-ACC , Account for SAP Sales/Service Cloud , How To

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