3723196 - Validation error is thrown at the URL while creating a new External Link.

The error below is seen when attempting to create new External Link.

Error: “The URL could not be reached. The URL could be temporarily unavailable, invalid, behind a firewall, or may require secure access.”

SAP SuccessFactors Learning

1. Access Learning Admin>
2. Expand Learning Activities>
3. Choose External Links>
4. Click Add New>
5. Paste the URL at the URL field>
6. Get the error.

URL has an unencoded character, which causes the issue.

Please see it below the sample URL:

• Problematic URL:
  https://podcasts.apple.com/ca/podcast/174-ton-cerveau-complice-de-ton-développement/id1451733055?i=1000673648996

In short, any URL to be added to Learning External Links, must use non-ASCII characters, like accented ones.

The provided URL contains an unencoded accented character (é), which results in a 400 Bad Request.

To fix it, the admin has to identify the character in the URL and encode the value. See below:

• Correct (URL-encoded) version:
  https://podcasts.apple.com/ca/podcast/174-ton-cerveau-complice-de-ton-d%C3%A9veloppement/id1451733055?i=1000673648996

In this case, the encoded character "é" value is "%C3%A9".

You may look for any URL encoder to be able to perform the same activity while creating the External Links in your side.

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