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3723256 - JOULE throws the error "Processing Error: The service is currently unavailable. Please reload or contact your administrator"

Symptom

After completing the activation process for a JOULE service, the error message "Processing Error: The service is currently unavailable. Please reload or contact your administrator" is encountered.
In the network traces, below error might be logged:
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"error":{
"message":"Network Error"
"status":"ERR_NETWORK"
"code":"DEFAULT"

Network Error
Failed to load resource: net::ERR_HTTP2_PROTOCOL_ERROR
No response to read CSRF Token from header

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Similar issues can also occur when Joule for Consultants is used.


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Environment

  • SAP Business Technology Platform (BTP)
  • Cloud Foundry runtime and environment (CF)
  • Joule

Product

Joule all versions

Keywords

processing error, service unavailable, sap successfactors, network issue, activation error, connectivity problem, sap btp, cloud foundry, ias domain, ip ranges, troubleshooting, Processing Error: The service is currently unavailable. Please reload or contact your administrator , KBA , CA-JOULE , Joule , CA-GAIF-SCC , SAP Joule for Consultants , Known Error

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