3723518 - Customer requests RCA for events that were short-lived and got resolved automatically - Recruiting Management

Customer is requesting for RCA (Root Cause Analysis) for an issue which occurred only for some duration and then was working as expected.

SAP SuccessFactors Recruiting Management 

RCA for the issue reported by customer 

Please note that a formal RCA is provided only for specific cases that meet the defined guidelines. This policy applies exclusively to major, infrastructure-level incidents or outages that are officially published in the Cloud Availability Center (CAC) at the time of occurrence.

For other types of issues—such as general application defects, configuration-related concerns, or individual feature-specific issues—an official RCA document is not provided under the current policy.

Formal RCA is provided only for specific cases that meet the defined guidelines.

Refer KBA: - 2116114 - Root Cause Analysis (RCA) Policy for SAP SuccessFactors outages - SAP for Me 

This policy applies exclusively to major, infrastructure-level incidents or outages that are officially published in the Cloud Availability Center (CAC) at the time of occurrence.

Issues—such as general application defects, configuration-related concerns, or individual feature-specific issues—an official RCA document is not provided under the current policy.

• Refer to: 2911099 - Support of Position GO on Job Requisition and Job Offer - Recruiting Management - SAP for Me
• Refer to: 3362087 - Can a Standard Object Token populate a value like 'Name (externalCode)'? - Recruiting Management - SAP for Me

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