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3723574 - Onboarding 1.0 candidates unable to proceed past address panel due to USPS verification issues.

Symptom

  • Candidates in Onboarding 1.0 are unable to proceed past address panel due to USPS verification issues. 
  • The error message "Web Tools has been retired effective January 25, 2026. For migration support go to https://emailus.usps.com/s/usps-apis select onboarding radio button and API issue of API onboarding/upgrade or attend daily webinars from 12pm-2pm ET through March 26, 2026. Refer to the latest Industry Alert at https://postalpro.usps.com/node/14807. To request an extension please go to https://forms.office.com/g/2r7nu4x6lq" appears.


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Environment

  • SAP SuccessFactors Onboarding 1.O

Product

SAP SuccessFactors Onboarding 2505

Keywords

onboarding 1.0, XpressHR.AddressCheckingIsRequired, address panel, USPS verification issues, web tools retired, physical address step, error message, provisioning settings, city state zip validation, SAP SuccessFactors, onboarding process. , KBA , LOD-SF-OBD-PAN , Panels, Panel Designer , Problem

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