3723805 - Refused to connect error when accessing ESM - Get HR Support

Error message encountered: "<ESM_Tenant>.crm.cloud.sap refused to connect."

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP SuccessFactors Employee Central
  
  • SAP SuccessFactors Employee Central Enterprise Service Management

1. Click on ESM - Get HR Support icon
2. Observe the connection error

Configuration issue during the implementation on ESM side.

1. Access ESM through direct link.
2. Navigate to Users and Control > Settings > Cross-Site Request Forgery (CSRF) Settings > Select "None".
3. Add your SF API URL domain, for example "*.sapsf.eu" in the Settings > Content Security Policy > frame-ancestors and ensure it is enabled.

Note: The domain required in frame-ancestors may be different than above example, it depends on the DataCenter.

• KBA 2215682 - SuccessFactors API URLs and external IPs
• Implementing SAP SuccessFactors Enterprise Service Management | SAP Help Portal

SAP SuccessFactors, ESM configuration, CSRF settings, content security policy, refused to connect, frame-ancestors , KBA , LOD-SF-INT-ESM , Enterprise Service Management , Problem