Symptom
You get an Error: Employee XXXXXX is already the Organizational Unit YYY-ABCD from yyyy-mm-dd to yyyy-mm-dd when you are trying to add an employee with employee ID ZZZZZZ
Environment
SAP Sales Cloud and SAP Service Cloud Version 2
Reproducing the Issue
- Go to User Menu
- Go to Settings
- Go to All Settings
- Go to Company
- Go to Organizational Structure
- Open the Organizational Unit
- Go to Employees facet
- Go to Employees section
- Click on Add
- Add an employee with ID ZZZZZZ
- Error: Employee XXXXXX is already the Organizational Unit YYY-ABCD from yyyy-mm-dd to yyyy-mm-dd
Cause
There is an employee with ID XXXXXX maintained twice in the Employees section
Resolution
- Verify if the employee with ID XXXXXX is already assigned to the Organizational Unit.
- Remove any duplicate entries of the same employee in the Organizational Unit.
- Reattempt to add the employee with ID ZZZZZZ to the Organizational Unit.
- This time the error does not show up.
Keywords
error employee already in org unit, org structure error, employee addition error, SAP Sales Cloud, SAP Service Cloud, organizational unit, duplicate employee error, access restrictions, troubleshooting org unit error , KBA , CEC-CRM-ORG , Organizational Unit for SAP Sales/Service Cloud , CEC-CRM-EMP , Employee for SAP Sales/Service Cloud , Problem
SAP Knowledge Base Article - Public