3723913 - Opportunity status change does not automatically update Probability in SAP Sales Cloud version 2

• In SAP Cloud for Customer, changing the opportunity status to "Won" automatically updates the probability to 100%, and setting it to "Lost" updates the probability to 0%.
• In SAP Sales Cloud Version 2, this automatic update behaviour is not functioning as expected.

1. Go to Navigation Menu.
2. Go to Guided Selling.
3. Open opportunity ID 43.
4. Change the status to "Won".
5. Verify that the probability is not updated to 100%.

Some of the functional dependencies in SAP Cloud for Customer are not mapped directly to SAP Sales Cloud Version 2. The automatic update of probability based on opportunity status is not part of the standard functionality in SAP Sales Cloud Version 2. The probability field is controlled by Sales phase field.

This is the current system behaviour.

• Refer to: KBA 1925772 - Custom Status Dependency in SAP Sales Cloud Version 1.

opportunity, probability, won, lost, automatic update, SAP Sales Cloud Version 2, status change, sales phase, determination, functionality, guided selling, opportunity status, probability update , KBA , CEC-CRM-GS , Guided Selling/Opportunity for SAP Sales/Service Cloud , Problem

SAP Sales Cloud and SAP Service Cloud Version 2 all versions