SAP Knowledge Base Article - Preview

3723947 - Linking Social Accounts to Site Accounts that do not have passwords

Symptom

  • Site account have no password associated with it.
  • Duplicate accounts are created with the same email address when performing social login.
  • The accounts are not linked despite having the same email address.


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Environment

  • SAP Customer Data Cloud
  • Customer Identities

Product

SAP Customer Data Cloud all versions

Keywords

duplicate accounts, social login, accounts.register, Google Social Login, account linking, Link Account V2, OTP, CDC, linking accounts, REST API, email address duplication, no password, Gigya , KBA , CEC-PRO-RAS , RaaS (Screen-Sets, Site Policies, Schema) , Problem

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