SAP Knowledge Base Article - Preview

3724052 - Notification created from SSAM client application populating Plant value from Syclo admin panel (User Attribute) instead of IWK parameter

Symptom

  • When a technician creates an emergency notification from the SSAM application, the plant value is picked up from the first value of Plant from the Syclo Admin Panel (User Attribute) instead of the IWK parameter for the user.
  • This issue occurs only for a few users, while the rest receive the correct Plant value picked up from the IWK parameter.

 "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental"


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Environment

SAP Service and Asset Manager all versions

Product

SAP Service and Asset Manager all versions

Keywords

emergency notification, ssam application, syclo admin panel, plant value, maintenance plant, operation, production environment, mobile user attribute, sam2410_notification_generic, data filter, operation read, data distribution, planplant , KBA , MOB-APP-SAM , SAP Service and Asset Manager , MOB-APP-MAO , Mobile Application Integration Framework , Problem

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