Symptom
- Values in fields such as "Division" and "Business Unit" associated with deleted "Vacant" employees persist in permission groups despite the employees being purged from the system.
- Incorrect values are displayed alongside correct ones in filters and reports.
- The users show as status "V" in the data inspector.
Environment
SAP SuccessFactors Employee Central
Reproducing the Issue
- Navigate to "Manage Permission Groups" and create a new group.
- Select a category, such as "Division," and search for available options.
- Observe that incorrect values associated with deleted employees are still visible alongside valid options.
Cause
- Engineering identified that the issue arises from "vacant" users whose division values persist in the database.
- The purge process did not remove certain field values associated with deleted employees from the backend, leading to their persistence in filters and reports.
Resolution
If you have the issue arise, please raise a case with SAP Support team and provide the relevant information so engineering can run a script to remove the field values.
See Also
Refer to: KB Article 3683379 - How to Delete Employee Profile standard-element Field
Refer to: KB Article 2088892 - How to Grant Support Access to SAP SuccessFactors Support Staff
Refer to: KB Article 3375924 - How To check User Status Via Data inspector
Keywords
deleted employees, permission groups, division field, business unit field, purge process, backend data persistence, vacant users, USERS_SYSINFO table, incorrect values, filters, reports, SAP SuccessFactors , KBA , LOD-SF-EC-BCI , Manage Business Configuration (BCUI) & Data Models (XML) , LOD-SF-PLT-RBP , Role Based Permissions , Problem
SAP Knowledge Base Article - Public