3724384 - Plus Button is Disabled in Communication Provider Configuration Settings for CTI

• In CTI Configuration → Communication Provider Configuration, the following behavior is observed:
  • The "+" (Plus) button is disabled, preventing the addition of a new communication provider.
  • The Save button is grayed out, preventing saving changes even for an existing provider.
  • Administrators are unable to add a new CTI provider or modify existing provider configuration.
• This issue occurs even when the user has administrator privileges.

• SAP Service Cloud Version 2 1.0
• SAP Sales Cloud Version 2 1.0

CTI Configuration, Communication Provider, Plus button disabled, Save button greyed out, Cannot add communication provider, Cannot save CTI provider configuration, Change Project restriction, Target system read-only, CTI provider configuration not editable, Live Interaction Widget settings, SAP Service Cloud Version 2 CTI configuration, Communication provider configuration disabled, Cannot save changes in the target system, CTI configuration transport restriction, Change Project configuration transport , KBA , CEC-CRM-CTI , CTI for SAP Sales/Service Cloud , Problem