SAP Knowledge Base Article - Preview

3724418 - Import Job/Import Job Step in a Multi Data Action fails when scheduled periodicaly due to plugin service error in data Import Connections in SAP Analytics Cloud.

Symptom

  • A scheduled import job or a specific step part of a Multi Data Action is failing periodicaly.
  • HTTP 403 error: "The user does not have permission to access the requested resource."
  • In the Import Job Monitor the following exception can be seen:
  • In the HAR Trace for the specific import job/Multi Data Action can be seen:

    "exceptionSummary": "{\"errorCode\":\"PLUGIN_ERROR\",\"rawError\":\"Response from external server has status code of 500. \",\"errorDefinition\":\"{\\\"code\\\":\\\"\\\",\\\"rawError\\\":\\\"Response from external server has status code of 500. \\\",\\\"params\\\":[\\\"status: 500 body:

    {\\\\\\\"status\\\\\\\":500,\\\\\\\"message\\\\\\\":\\\\\\\"An internal server error has occurred.\\\\\\\"}

    "exceptionSummary": "{\"errorCode\":\"PLUGIN_ERROR\",\"rawError\":\"{*}Access was denied.\",\"errorDefinition\":\"

    {\\\"code\\\":\\\"ERROR_ACCESS_DENIED
    {*}

    \\",\\\"rawError\\\":\\\"Access was denied.\\\",\\\"params\\\":\\\"status:403\\\"}\",\"isUserError\":true,\"jobMetrics\":{\"artificalStartDelay\":\"PT0S\"}}",
                        "exception": "EPM_SERVICE : {\"errorCode\":\"PLUGIN_ERROR\",\"rawError\":\"Access was denied.\",\"errorDefinition\":\"

    {\\\"code\\\":\\\"ERROR_ACCESS_DENIED\\\",\\\"rawError\\\":\\\"Access was denied.\\\",\\\"params\\\":[\\\"status:403\\\"]} 

  • When manually executing the import job it succeeds without any issues.
  • 3245105 - "The job failed during plugin execution" error occurs when refreshing an import job in SAP Analytics Cloud - SAP for Me


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Environment

  • SAP Analytics Cloud(Enterprise)
  • Import Data Connections (OData service)
  • SAP Datasphere

Product

SAP Analytics Cloud all versions

Keywords

job failure, plugin service error, import job, HTTP 403 error, HTTP 500 error, data acquisition, SAP Analytics Cloud, multi-action failure, data connections, OData service modification, intermittent issue , KBA , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , Problem

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