3724418 - Import Job/Import Job Step in a Multi Data Action fails when scheduled periodicaly due to plugin service error in data Import Connections in SAP Analytics Cloud.

• A scheduled import job or a specific step part of a Multi Data Action is failing periodicaly.
• HTTP 403 error: "The user does not have permission to access the requested resource."
  
• In the Import Job Monitor the following exception can be seen:
  
• In the HAR Trace for the specific import job/Multi Data Action can be seen:
  

  "exceptionSummary": "{\"errorCode\":\"PLUGIN_ERROR\",\"rawError\":\"Response from external server has status code of 500. \",\"errorDefinition\":\"{\\\"code\\\":\\\"\\\",\\\"rawError\\\":\\\"Response from external server has status code of 500. \\\",\\\"params\\\":[\\\"status: 500 body:

  {\\\\\\\"status\\\\\\\":500,\\\\\\\"message\\\\\\\":\\\\\\\"An internal server error has occurred.\\\\\\\"}
  

  "exceptionSummary": "{\"errorCode\":\"PLUGIN_ERROR\",\"rawError\":\"{*}Access was denied.\",\"errorDefinition\":\"

  {\\\"code\\\":\\\"ERROR_ACCESS_DENIED
  {*}

  \\",\\\"rawError\\\":\\\"Access was denied.\\\",\\\"params\\\":\\\"status:403\\\"}\",\"isUserError\":true,\"jobMetrics\":{\"artificalStartDelay\":\"PT0S\"}}",
                      "exception": "EPM_SERVICE : {\"errorCode\":\"PLUGIN_ERROR\",\"rawError\":\"Access was denied.\",\"errorDefinition\":\"

  {\\\"code\\\":\\\"ERROR_ACCESS_DENIED\\\",\\\"rawError\\\":\\\"Access was denied.\\\",\\\"params\\\":[\\\"status:403\\\"]} 
  
  
• When manually executing the import job it succeeds without any issues.
• 3245105 - "The job failed during plugin execution" error occurs when refreshing an import job in SAP Analytics Cloud - SAP for Me

• SAP Analytics Cloud(Enterprise)
• Import Data Connections (OData service)
• SAP Datasphere

1. Schedule a calendar event for a multi-action to refresh the import for a dimension.
2. Execute the scheduled import job for the dimension model "M_CCF_NIC_PLANNING_01".
3. Observe the job failure with the error message: "The job failed due to an error in plugin service. Please check your source for more information."

This issue is being investigated by development.

The solution of this issue is currently under investigation. Please follow this KBA for updates.

• Refer to: 3245105 - "The job failed during plugin execution" error occurs when refreshing an import job in SAP Analytics Cloud
• Refer to: 3220792 - HTML Status Codes - SAP Analytics Cloud

job failure, plugin service error, import job, HTTP 403 error, HTTP 500 error, data acquisition, SAP Analytics Cloud, M_CCF_NIC_PLANNING_01, multi-action failure, data connections, OData service modification, intermittent issue , KBA , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , Problem