3724458 - Error when update Change Probation via Quick Action

Using Change Probation via Quick Action, error pop-up: "Amount is required for Pay Component".

Note: Pay Component is one of example, this message could come from other fields.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP SuccessFactors HCM Suite
• SAP SuccessFactors Employee Central
  • Quick Action
  • Change Probation

1. Navigate to the employee profile.
2. Click on Take Action
3. Select "Change Probation".
4. Attempt to modify probation-related values and save.
5. Error message pop-up.

The issue occurs due to a Business Rule that retrieves the Full-Time Equivalent (FTE) value, but the FTE field is not added to the "Change Probation" Quick Action (therefore it is not visible in the card). 

Since the FTE value is not included in the Quick Action Template, the system is unable to retrieve the FTE value even if it is already populated in Job Information. 

In our example, there is a Business Rule that fetches the FTE value to calculate the Pay Component Amount. As the FTE cannot be retrieved because it is not included in the template, the system attempts to set the Pay Component Amount to null, which leads to the error.

1. Create a new rule to calculate the FTE value
2. Reference this rule in Manage Business Configuration -> Job Info
3. Ensure the new rule is applied before the current rule to prevent the error message from appearing

   

• Calculating FTE | SAP Help Portal
• Employee Central Quick Action | SAP Help Portal

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SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions