3724620 - Reimagined Candidate Experience - Next Button Remains Disabled After Filling in All Mandatory Fields - Recruiting Management

• The "Next" button does not activate after completing all required fields.
• The section header still shows a red asterisk, indicating incomplete required fields.

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SAP SuccessFactors Recruiting Management

1. Apply for a job using the Reimagined Candidate Experience application flow.
2. Complete all required fields across the relevant sections.
3. Attempt to proceed to the next step and observe that:
   • The Next button remains disabled.
   • The section header continues to display a red asterisk, indicating incomplete mandatory fields.

A required field has been hidden by an onView rule.

The onView rule can modify the following field attributes:

• Visibility (None, Edit, View)
• Required (Yes, No)

When a required field is set as Visibility=None using an onView rule, the field will not appear on the page but is still treated as required.

To ensure consistent behavior, any field set to Visibility=None must also be set to Required=No within the onView rule.

Steps to Locate the onView Rule:

1. Navigate to Manage Rules in Recruiting
2. Open the Candidate Application section (Note: this tab is visible only when the 'Candidate Experience for Career Site' is enabled)
3. Review the configured View Rules and ensure that any fields with Visibility=None are also set to Required=No.

Example:

(For Support) Troubleshooting Steps - How to Review Required Fields:

Follow the steps below to identify which required field is preventing the Next button from activating:

1. Press F12 on the page (or right‑click anywhere and select Inspect) to open the browser's Developer Tools.
2. In Developer Tools, select the Network tab.
3. Clear existing entries in the Network log.
4. On the application page, click Next to open the section that indicates incomplete required fields.
5. In the Network panel, open the entry that displays a numeric value (this is the Application ID).
6. Open the Response tab.
7. Search within the response for the "required" blocks.

There are multiple "required" blocks, corresponding to the Profile Information, Background Information, and the Job-Specific Information.

Each block lists the Field IDs configured as required (except "candidateProfile" which is not a field).

Identify the block related to the section where the Next button does not activate, and verify whether:

• All required fields listed are visible on the page.
• All required fields have been properly filled out.

Help Portal Business Rules for the Candidate Application

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