SAP Knowledge Base Article - Preview

3724789 - FSCM Collections Management: Customer is not removed from worklist after creating a customer contact.

Symptom

  • After a customer contact is successfully created, the customer remains on the active worklist.
  • The expected "complete" status in the UDM_WL_ITEM table does not update, meaning the system does not recognize that the contact action has been completed.


Read more...

Environment

  • Collections Management
  • SAP S/4HANA
  • SAP ERP
  • SAP Enhancement Package for ERP

Product

SAP ERP all versions ; SAP S/4HANA all versions ; SAP enhancement package for SAP ERP all versions

Keywords

collection worklist, open item, UDM_SUPERVISOR, Fiori app, remove from worklist, UDM_WL_ITEM, customer contact, complete status, collections management, worklist update, transaction code, financial operations, LAST_CCT_TIME, status, Complete,  , KBA , FIN-FSCM-COL , Collections Management , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.