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SAP Knowledge Base Article - PreviewSymptom
When attempting to assign activities using the Lasso feature on the Service Map, the assignment does not complete successfully. The system displays an error and no activities are assigned to the technician.
Typical messages shown in such cases may include, for example:
- "An unknown error has occurred. Please try again, or contact your administrator"
- "0 activities were assigned to the Tech"
In such situations, these types of errors can typically be analyzed and understood by reviewing the corresponding entry in the Auto‑Scheduling Report, which provides the exact reason why the assignment failed.
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Environment
SAP Field Service Management
Product
SAP Field Service Management 1.0
Keywords
service map, field service management, assignment issue, lasso feature, auto scheduling, earliest start date, multi-assignment error, planning board, validation failure, service tasks , KBA , CEC-SRV-FSM-MAP , FSM Service Map , CEC-SRV-FSM-AS , FSM Auto Scheduling , CEC-SRV-FSM-ANR , FSM Analytics and Reporting , How To
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