SAP Knowledge Base Article - Public

3724938 - Generate PDF Button not Visible in Attachments work center view in Library work center

Symptom

The "Generate PDF" button is not visible in the Library work center -> Attachments work center view although it is set as visible in the adaptation.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Library work center
  2. Go to the Attachments work center view
  3. Click Start Adaptation in the user menu
  4. Make Generate PDF visible

Result: The Generate PPDF button is not visible.

Cause

The feature needs to be enabled by SAP.

Note

  • When the feature is enabled by SAP, Generate PDF becomes available however unless you select at least an item, the button does not appear
  • Number of records which can select at one time is 500. If more than 500 records are selected, an error message "No. of records selected should be less than or equal to 500" is displayed

Resolution

Open a case with LOD-CRM-BF-ATT component to request the enablement of this feature.

Keywords

generate pdf, library, attachments, adaptation, missing, hide, not visible, visible , KBA , LOD-CRM-BF-ATT , Attachments , LOD-CRM-BF-DLP , C4C: CRM Basic Function - Document Lookup , Problem

Product

SAP Cloud for Customer core applications all versions