SAP Knowledge Base Article - Public

3725031 - Incorrect value is synced to EP after HRIS real time sync

Symptom

After HRIS real time sync, instead of syncing the latest value of EC, value of previous record in EC is synced.

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Update position title via manage positions.
  2. New job information record is created with a new position title.
  3. Ideally the latest position title should be synced to EP, however in fact, the previous position title is synced to EP.

Cause

This turns out to be a known legacy issue where the Realtime HRIS sync has some discrepancy in the specific customer scenario. 

Resolution

The engineering team is aware of this issue and would consider the possible enhancement in future releases after risk analysis.  

Customer can always rely on the result of the delta HRIS sync job to get the right values synced.

See Also

Keywords

ECT-268356, INC21188104, incorrect data synced to EP header, incorrect position title, realtime sync issue, previous data is synced with hris real time sync, wrong position title, EC and EP data inconsistent, EC and EP data discrepancy, delta sync, real time sync, hris sync issue , KBA , LOD-SF-EC-HRS , HRIS Sync , Known Error

Product

SAP SuccessFactors HCM Core 2505