Symptom
After matrix manager transfer, the form is auto sent to the new matrix manager, but also auto sent to the next step, when below conditions are met:
- The step where the matrix manager change happens is a single matrix manager step;
- The next step is an I step and matrix manager is included in the step.
Environment
SAP SuccessFactors Performance Management
Resolution
This is current system behavior which occurs under the specific condition.
Workaround
Avoid making matrix manager changes when the current step is a single matrix manager/EX step, and the next step is an iterative step containing the matrix manager/EX role.
Note
If you think this behavior should be changed, you can share your ideas via Customer Influence Portal for our Product Management team to review it. Once you have submitted your idea, other customers and partners can vote for it and your votes help us to prioritize ideas that we will consider for upcoming product releases. You can refer to the kba here on how-to: KB Article 2090228 - How to Submit Ideas for SAP SuccessFactors Products.
See Also
Keywords
EX, EX change, route, sent, auto, matrix manager change, transfer, inbox, step, move, wrong, auto, automatically, next, routing step, incorrect, transition, automatic manager transfer, inbox transfer, system auto-approved , KBA , LOD-SF-PM-MAP , Routing, Route Maps & Workflows , Problem
SAP Knowledge Base Article - Public