3725186 - GTS status synchronization fails for sales order which is created from CRM Service Order

Symptom

A sales order created from the CRM Service Order is relevant for compliance check. After being blocked and subsequently released from the GTS system, the corresponding GTS statuses are not updating correctly in the sales order. Additionally, an error entry, `V4 310`(Process the original document in SAP S/4HANA Service), is present in the table `/SAPSLL/SD0ASTS`. However, executing the report `/SAPSLL/SD0A_DOC_UPD_REPROCESS` does not clear this entry as expected.

Environment

SAP Global Trade Services 11.0
SAP Global Trade Services Edition for Hana

Product

SAP Global Trade Services 11.0 ; SAP Global Trade Services, edition for SAP HANA 2020 ; SAP Global Trade Services, edition for SAP HANA 2023 ; SAP S/4HANA all versions

Keywords

sales order, service order, /sapsll/sd0asts, compliance status, gts, /sapsll/sd0a_doc_upd_reprocess, s/4hana, compliance management, status update failure, table clearing failure, sap note 0003360790. , KBA , SLL-LEG-CON , Compliance Management , Problem

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