3725245 - Business rule validation failure for mandatory home and mailing address types during onboarding

• A business rule designed to enforce mandatory home and mailing address types during onboarding is not functioning correctly.
• The issue occurs when onboarding is restarted or when candidates delete existing address information and add new entries during the data collection step.
• Validation errors fail to trigger, allowing candidates to bypass the mandatory mailing address requirement.

SAP SuccessFactors Onboarding

1. Trigger the Provide Data Collection (PDC) step for a new hire.
2. Candidate logs in to complete the PDC step.
3. In the address information section, the candidate deletes the home address type and fills in a fresh home address type by clicking on "Add Address Information" button.
4. Candidate submits the PDC step without providing a mailing address.
5. Validation error fails to trigger, allowing the candidate to proceed.

• The business rule fails to validate the mandatory mailing address type due to a condition where the login user is not the new hire, allowing the rule to bypass validation.

Implement the following workaround:

• Update the existing address record instead of deleting and inserting a new one.
• Ensure candidates modify the default home address flowing from the system if required and add a mailing address by inserting a new record.

- Await the permanent fix planned for release in 2H2026.

- We will update this KBA once it is deployed successfully.

• Refer to: KBA KB0449327 - How to Create Change Audit Reports and What Reports are Available - SuccessFactors
• Refer to: KBA KB0013329 - How to Tell When Employee Data was Entered, Last Amended, What Changed, and by Whom - Employee Centr

business rule validation, home address mandatory, mailing address mandatory, onboarding restart, data collection step, validation error, address information, rule bypass, new hire data gaps, production instance, address record update, KI, Known Issue. , KBA , LOD-SF-OBX-PDC , Personal Data Collection , Known Error