SAP Knowledge Base Article - Preview

3725538 - CX Flow type (Customer created or updated) is not triggered when updating an existing profile in CDP

Symptom

  • CX flow does not initiate when updating an account in Customer Data Platform (CDP).
  • CX flow initiates successfully when creating a new account.
  • Monitoring does not show the associated action triggered by CX flow.
  • CX flow trigger count remains unchanged after account update.


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Environment

  • SAP customer data Platform
  • CX Flows

Product

SAP Customer Data Platform all versions

Keywords

cx flow, account update, customer data platform, re-entry setting, trigger issue, monitoring, ingestion, action, profile update, flow initiation, cdp , KBA , CEC-CDP , SAP Customer Data Platform , Problem

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