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SAP Knowledge Base Article - PreviewSymptom
When attempted to login to Thunderbridge AI application, the screen is stuck with 'loading services...' as below without completing the login.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
- SAP Sales Performance Management
- Incentive Management on Hyperscalers
- Incentive Management on Legacy HANA
Product
SAP Incentive Management 2026 ; SAP Incentive Management on Hyperscalers 1.0
Keywords
Thunderbridge AI, login issue, IAS, Incentive Management, authentication error, loading services, user login name, access issue, hyperscalers, legacy HANA, Sales Performance Management, login troubleshooting, application access, TBAI. , KBA , CEC-SAL-COM , Incentive Management , CEC-SAL-EA , Embedded Analytics , Problem
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