3725817 - LinkedIn Learning Course Completion Data Not Syncing via OCN Integration

• Users who have completed courses in LinkedIn Learning are not seeing their course completion reflected in SAP Learning through the OCN integration.
• Following error messages are generated when attempting to sync completion data, preventing proper update of training records:

SAP Error Response: {"error":{"code":null,"message":"com.plateausystems.elms.util.helper.ElmsFinderException: getStudentVO(pk): Could not find student record.ERROR:  Error occurred while getting the studentVO for the userID\n","operationStatusDetail":{"status":"FAILED","operation":null,"warnings":[],"errors":[{"code":"500","message":"Error occurred while getting the studentVO for the userID","fieldName":null}]}}}

Request Statement : Request  Statement: {"creditHours":XXX,"instructorName":"XX YY","totalHours":XX,"@odata.type":"#com.sap.lms.odata.OCNLearningEvent","providerID":"LINKEDINLEARNING","completedTimestamp":XXX,"courseCompleted":true,"userID":"a1234","courseID":"urn:li:lyndaCourse:12345"}

SAP SuccessFactors Learning

Error occurred while getting the studentVO, studentVO, learning history, OCN, Linkedin, User ID Mismatch , KBA , LOD-SF-LMS-OCN , Open Content Network , Problem