Symptom
When adding a Sales Team member to a Call List, the Department field is automatically determined as "procurement".
Environment
SAP Sales Cloud Version 2
Reproducing the Issue
- Open any Call List.
- Add a Sales Team member.
- Observe that the Department field is determined as "Procurement".
Cause
This behaviour is hard-coded in the system and is not configurable. It is expected to be enhanced in the future to allow for configurable Employee Departments
Resolution
This is the expected behaviour of the system.
Keywords
call list, sales team, department field, procurement, hard-coded, employee department, extensibility admin, API, configurable departments, Sales/Service Cloud, automatic assignment , KBA , CEC-CRM-CALL , Call Lists for SAP Sales/Service Cloud , Problem
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions
SAP Knowledge Base Article - Public