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3726077 - BSP Error showing in Toolbar area when starting Interaction Center Role in S/4HANA system

Symptom

Starting the CRM WebUI on a S4 Hana System with an IC Role e.g. S4C_SRV_ICAG triggers a BSP error on the Toolbar area.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

 

with error:

Exception Class    CX_SY_ITAB_LINE_NOT_FOUND
Error Name    
Program    CL_O248241UOR1T61XV2JVJ9A5V87DCP
Include    CL_O248241UOR1T61XV2JVJ9A5V87DCM002
ABAP Class    CL_O248241UOR1T61XV2JVJ9A5V87D
Method    _ONLAYOUT
BSP Application    ICCMP_HEADER
BSP Page    HEADERVIEWSET.HTM
Line    660
Long text    -
 
Error type: Exception

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Environment

  • S4CRM: Communication Channels.

Product

SAP S/4HANA 2022 ; SAP S/4HANA 2023 ; SAP S/4HANA 2025

Keywords

bsp error, wsb_icon.htm, crm webui, s4 hana, ic role, su3 parameter, wcf_guideline_mode, classic mode, fiori20, cx_sy_itab_line_not_found, iccmp_header, headerviewset.htm, exception, user interface, skinn, toolbar  , KBA , CRM-S4-IC-CHA , S4CRM: Communication Channels , CRM-IC-FRW , Framework , CA-WUI-UI , User Interface , Problem

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