3726153 - Sales document is stuck in 'In Approval' status after approver decision

A sales document, e.g. a sales order, was created and due to a setup approval workflow, it was put in 'In Approval' status. The approver correctly received the task and approved the document, however its status didn't changed and remained in 'In Approval'.

SAP S/4HANA Cloud Public Edition

There's an implementation for one of the bellow BAdIs:

• SD_SLS_MODIFY_ITEM
• SD_SLS_MODIFY_HEAD

This implementation is changing fields in the document every time it's approved, triggering the approval process in a loop.

Adjust the implementation to not change the document every time if there's no need for it.

Additionally, if necessary, the skipping for approval workflows can be configured for uncritical changes: Skip Approval Workflows | SAP Help Portal

KBA 3562566 - Withdrawal of sales order fails in SAP S/4HANA Cloud Public Edition

workflow, approval workflow, sales order, sales documents, approver, approved, rejected, rework, stuck workflow, stuck in approval , KBA , SD-SLS-WFL-2CL , Approval Workflows (Public Cloud) , Problem