3726158 - Unable to update username using updateusernameposthiring API - Onboarding

An error occurs when attempting to update the username via updateusernameposthiring API

The error message received: "The request couldn’t be completed because the user doesn’t have a valid Onboarding process."

SAP SuccessFactors Onboarding

1. Complete the Manage Pending Hires for the candidate;
2. Attempt to update the username via API before the candidate hire date;
3. Observe the error message.

The issue occurs because the user has two onboarding processes active in the system with different hire types. According to the product logic, each user must have only one active onboarding process at a time. When the system attempts to retrieve data and detects two active processes, it is unable to determine which process should be updated, resulting in the error.

Ensure that a user cannot have more than one ongoing onboarding process in the system simultaneously.

• Updating the Username of a New Hire | SAP Help Portal
• KBA 3123692 - [Onboarding] FAQs on updateUserNamePostHiring API to update the internal username - SAP for Me
• KBA 3716202 - updateusernameposthiring API not supported in Employee Central (EC)-only setup - SAP for Me

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