SAP Knowledge Base Article - Public

3726307 - Error F5704 Inconsistent Amounts occurs when Posting Down Payment in S/4HANA Cloud Public Edition

Symptom

Create a sales order and assign withholding tax relevant condition type in sales item pricing procedure. And then create billing document with document type(FAZ) refer to the sales order. When attempting to release the down payment request to accounting, error "inconsistent amount"(F5 704) happens and stops the business processing. 

Environment

SAP S/4HANA Cloud Public Edition

Reproducing the Issue

  1. Create sales order and assign withholding tax relevant condition type in sales item pricing procedure.
  2. Creates billing document with document type(FAZ) refer to the sales order.
  3. Navigate to the Change Billing Document APP.
  4. Attempt to release the down payment request to accounting.
  5. Observe the error message "inconsistent amounts" (Message no. F5704).

Cause

Tax type is not maintained in customer master data and this tax type does not assign to withholding tax relevant SD condition type.

Resolution

  1. Assign the relevant tax type in the customer master data.
  2. Then assign withholding tax relevant SD condition type to this tax type using Configuration Activity Assign Condition Type to Withholding Tax Type(ID 104408).

Keywords

Error F5704, Inconsistent Amounts, Pricing Procedure, Withholding Tax relevant SD Condition Type, Down Payment Request, Accounting Release. , KBA , FI-AP-AP-Q-2CL , Withholding Tax (Calculation) (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions