Symptom
While opening a story based on live connection it redirect to the SAML IDP logon page.
This authentication page reloads quickly before entering the user credential and logon to the live datasource in mobile APP.
Environment
- SAP Analytics Cloud (Enterprise)
- SAC mobile APP on Android
Reproducing the Issue
- Logon to SAC mobile app in an Android device.
- Open a story based on live connection.
- See it redirects to the SAML IDP of the live datasource after opening the story.
- Wait for several seconds and the IDP page reloads it self, this time is not enough for user to enter the credential and password.
Cause
This is the current system design on Android SAC APPs:
- For direct SAML Connection, the IDP login is displayed for up to 60 sec to enter credentials. It closes automatically. In case of a timed-out or failed connection, tap Story refresh to reconnect your live data source.
Resolution
Copy the mail id before hand and then be prepared to paste the User ID and then type the password before the authentication page time out.
See Also
timeout, DSP, SSO, SAML, input, user, password, not enough, login, device
Keywords
KBA , LOD-ANA-MOB-AND , SAC Mobile Android Specific , Problem
Product
SAP Analytics Cloud all versions
SAP Knowledge Base Article - Public