3726741 - Meeting Update Notifications Triggered by Appointment Status Change to Completed in C4C via Server-Side Groupware

• When users create an appointment in C4C and later mark it as "Completed," the server-side Groupware integration with Outlook triggers a "Meeting Update" notification to attendees.
• No relevant changes are visible in Outlook, as the "Completed" status in C4C is not reflected in Outlook.

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1. Create an appointment in C4C using server-side Groupware with Outlook.
2. Change the status of the appointment in C4C to "Completed."
3. Observe that Outlook sends out a "Meeting Update" notification for the appointment.
4. Verify that no relevant changes are visible in Outlook, causing unnecessary syncs and confusion for users.

When an appointment is updated in C4C (e.g., when the status is set to "Completed"), the system synchronizes this change with Outlook through the Microsoft Graph API. However, the Graph API does not currently support passing a parameter or flag to prevent the server from sending meeting update notifications to attendees when an event is modified. As a result, even if the change is not visible in Outlook, the update is treated as a modification to the event, triggering Outlook to send a "Meeting Update" to participants.

The behavior is related to a limitation of the Microsoft Graph API used for the Server-Side Groupware integration with Outlook.

When an appointment is updated in C4C (for example, when the status is set to Completed), the system synchronizes this change with Outlook through the Microsoft Graph API. However, currently the Graph API does not support passing a parameter or flag that would prevent the Graph server from sending meeting update notifications to attendees when an event is modified.

As a result, even if the change is not visible in Outlook (such as the Completed status in C4C), the update is still treated as a modification to the event, which triggers Outlook to send a “Meeting Update” to the participants.

This behavior is documented in Microsoft resources:

• Microsoft Graph API event update documentation

• Microsoft Q&A discussion on updating events without sending notifications

c4c, server-side groupware, meeting update, completed status, outlook sync, graph api limitation, unnecessary notifications, appointment update, outlook confusion, event modification, smart cloud connect , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem

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