SAP Knowledge Base Article - Preview

3727010 - Self-Service Portal Redirects to ESM homepage

Symptom

Links intended to lead to the Self-Service portal redirect to the ESM homepage instead.


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Environment

SAP Sales Cloud and SAP Service Cloud version 2

SAP Sales Cloud version 2

SAP Service Cloud version 2

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

self-service portal, esm homepage redirect, esm license overwrite, selfserviceService missing, roles missing, production tenant issue, test tenant issue, development tenant issue, 401k access issue, customer success organization, service cloud license , KBA , CEC-CRM-CO-OPS , Operations , CEC-CRM-TNT , Tenant Lifecycle Management for SAP Sales/Service Cloud , Problem

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