3727015 - 500 Internal Server Error During Purchase Order Preview

When attempting to preview a Purchase Order, the system generates a dump after clicking on Preview.

SAP Business ByDesign

1. Go to Purchase Requests and Orders Work Center.
2. Go to Purchase Orders view.
3. Select All Purchase Orders from the drop-down list.
4. Search for the Purchase Order ABC (where ABC represents Purchase Order ID).
5. Click on Edit.
6. Click on Preview and Choose Created PO.
7. System throws "500 SAP Internal Server Error".

An inconsistency exists in the Purchase Order.

Select Check may display an error such as:
“Item A: Item number A already exists” (where A represents the item number in the Items tab of the Purchase Order).

This indicates that two-line items share the same item number. Due to this inconsistency, the system cannot generate the preview and returns an error.

1. Go to Purchase Requests and Orders Work Center.
2. Go to Purchase Orders view.
3. Open the Purchase Order ABC (where ABC represents Purchase Order ID).
4. Identify the duplicate line items with Item Number A (where A represents the Item Number).
5. Remove one of the duplicate items. If necessary, re-add the item using the Add Row option.
6. Save the document.
7. Click on Preview button again.

After correcting the duplicate item number, the Preview functionality should operate as expected.

Purchase Order; Preview error; Item number already exists; Dump; , KBA , SRD-SRM-PRO , Purchase Requests and Orders , AP-POP , Purchase Order Processing , Problem