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SAP Knowledge Base Article - PreviewSymptom
You notice that the Approver party is not automatically determined as a party for your cases, even though in the approval process flow, the Approver is determined, it is still not added as an Involved Party to the case.
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Environment
SAP Sales and Service Cloud Version 2.
Product
Keywords
Approver, Party, Approval, Approver Party, Involved Parties, Case, Case Entity, Entity, Automatic, Automatic Determination, Determination, Manually, Manual, Approval Flow, V2, Version 2, SAP Service Cloud Version 2, {{approver.name}}, Placeholder, Template, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-APR , Approvals for SAP Sales/Service Cloud , CEC-CRM-TMP , Templates for SAP Sales/Service Cloud , Problem
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