3727678 - Getting an alert crproc.exe' is down

- An alert indicates that 'crproc.exe' is down, impacting system functionality.

 

SAP Crystal Server 2020 
SAP Business Objects 4.x/2025

 The exact steps to reproduce the issue are unknown.  What is written below are specifics on how to identify this issue and resolve it.

If you use Process Explorer to monitor the startup of the "Crystal Reports 2020 Processing Server", the parent process (crproc.exe) starts correctly but the child process starts & immediately crashes.  You can see the child appear with a green line and then immediately shut down (highlighted red) as shown below.

The crproc.exe crash as well as the view time error are due to a bad CMS InfoObject.  This InfoObject can be queried in Query Builder by issuing the following query:

SELECT * from CI_APPOBJECTS where SI_PROGID = "CrystalEnterprise.CRConfig"

In the results, look for a property bag named "SI_CR_SSO_DRIVERS".  If the SI_TOTAL does not equal the number of values in the property bag, this issue can occur.

To repair the property bag in the InfoObject, follow the steps below:
   

Note: If all the Property bags were present try to remove and add one by one by restarting CR 2020 processing server.

1. Log into the CMC with Administrator rights.
2. Go to CMC > Applications > Crystal Reports Configuration
3. Click on the Single Sign-On Options tab
4. Add the items in the screenshot below to repopulate the property bag
5. Run the query again in Query Builder to verify the values were added
6. Restart the CR 2020 Processing Server
   
   

Additional information:
KBA KB0036649 - Enable Crash Dumps for BI C++ Processes (CCM, CMS, WIReportServer) [How-To]

BI launchpad, CMC, Crsytal reports, Business objects, 2020, Crash. Warnings , KBA , BI-BIP-CRS-FUN , Admin, Viewing & Scheduling Reports , Problem