Symptom
Below are the Commonly faced errors while using Plateau Report Designer (PRD) Tool and resolution is mentioned in the KBA
Environment
- SAP SuccessFactors Learning
- Plateau Report Designer (PRD) Tool
Resolution
| Common Errors | KBA explaining the Cause and Solution |
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1] java.lang.IllegalStateException: Unable to acquire application service. Ensure that the org.eclipse.core.runtime bundle is resolved and started (see config.ini). | 2805787 - java.lang.IllegalStateException Error When Launching Report Designer Tool (PRD) - SAP for Me |
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2] "org.eclipse.birt.report.data.oda.jdbc.JDBCException: There is an error in get connection, java.sql.SQLException: javax.net.ssl.SSLException: Received fatal alert: protocol_version" OR "Failed to load the JNI shared library ..." | 2703987 - PRD gives "Received fatal alert: protocol_version" or JNI error message - SAP for Me |
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3] Caused by: com.plateau.common.reportservice.impl.ReportEngineException: parameterHandle is null: task=org.eclipse.birt.report.engine.api.impl.GetParameterDefinitionTask@100e6de3 scalar=org.eclipse.birt.report.engine.api.impl.ScalarParameterDefn@23505a51.report=org.eclipse.birt.report.engine. api.impl.ReportRunnable@70598df3 | 2399627 - 'Exception occurred while trying to fetch report' report error generated - SAP for Me |
| 4] Could not create com.plateausystems.elms.bo.customreport.valueobject.LibraryVO record! | 2564508 - Error while importing Plateau Themes Library File - SAP for Me |
| 5] org.eclipse.birt.report.data.oda.jdbc.JDBCException: There is an error in get connection, java.sql.SQLException: java.net.UnknownHostException | 2074219 - Configure PRD to connect to a database through a proxy - SAP for Me |
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6] There is an error in get connection, java.sql.SQLException: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target | 3618463 - Error happens when connecting to LMS database using Plateau Report Designer - SAP for Me |
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7] After a recent refresh, connecting with Plateau Report Developer (PRD) client, the connection fails with one of these errors:
| 2538866 - Plateau Report Developer connection error after Learning Instance Refresh - SAP for Me |
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8] org.eclipse.birt.report.data.oda.jdbc.JDBCException: There is an error in get connection, java.sql.SQLException: java.io.FileNotFoundException: https://<baseURL>/vjdbc/vjdbc | 2613553 - Plateau Report Designer error 'FileNotFoundException' - SAP for Me |
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9] Caused by: com.plateau.common.reportservice.impl.ReportEngineException: parameterHandle is null: task=org.eclipse.birt.report.engine.api.impl.GetParameterDefinitionTask@6a9ff051 scalar=org.eclipse.birt.report.engine.api.impl. ScalarParameterDefn@50261484 report=org.eclipse.birt.report.engine.api.impl.ReportRunnable@7ad9c9ea Scalar Parameter Name is : <CUSTOM_REPORT_NAME> | 2451033 - PRD error "Exception occurred while trying to read report design" when importing report - SAP for Me |
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10]Caused by: com.plateau.common.reportservice.impl.ReportEngineException: parameterHandle isnull: task=org.eclipse.birt.report.engine.api.impl.GetParameterDefinitionTask@6a9ff051 scalar=org.eclipse.birt.report.engine.api.impl. ScalarParameterDefn@50261484 report=org.eclipse.birt.report.engine.api.impl.ReportRunnable@7ad9c9ea Scalar Parameter Name is : <report name> | 2281174 - Importing PRD report error - Exception occurred while trying to read report design - SAP for Me |
| 11] Any of the following errors Listed in the below KBA may occur when trying to connect to Learning Database using PRD (Plateau Report Designer): | 2531352 - Errors When Connecting to Plateau Report Designer - SAP for Me |
| 12] Errors when attempting to Modify or Preview Standard report in Plateau Report Designer (PRD) / BIRT | 2472225 - Errors when attempting to Modify or Preview Standard report in PRD (ORA-00942) - SAP for Me |
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13] Exception occurred while trying to fetch report with id: [ID#] [...] at com.plateausystems.elms.bo.customreport.impl. CustomReportServiceImpl.getReportDesignVOX [...] Causedby:com.plateau.common.reportservice.impl.ReportEngineException: parameterHandle is null | 2719250 - Learning Report Error: Exception occurred while trying to fetch report with id: [ID#] - SAP for Me |
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14] org.eclipse.birt.report.data.oda.jdbc.JDBCException: There is an error in get connection, java.sql.SQLException: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target | 2581167 - PRD error "unable to find valid certification path to requested target" - SAP for Me |
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15] Error is generated when testing connection to SuccessFactors Learning in Plateau Report Designer:
OR
| 2104429 - 'java.net.UnknownHostException' error generated when testing connection to PRD - SAP for Me |
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16] After following the steps to install and configure the Plateau Report Designer (PRD), user is still not able to have a successful connection to the Learning Management System(LMS) database. | 2568009 - User not able to access PRD - SAP for Me |
| 17] Caused by: org.eclipse.birt.data.engine.odaconsumer.OdaDataException: Cannot get the result set metadata. | 2633497 - Error when trying to preview results for standart report on PRD - SAP for Me |
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18] When adding the PA_CPNT_FORMULA & PA_CPNT_FORMULA_FIN_VAR tables in a query, the system throws the following error: There is an error in get connection, java.SQL.Exception: java.io.IOException: Server returned HTTP response code: 504 FOR url: <CUSTOMER LMS URL>. | 2635356 - PRD generates a 504 error when referencing PA_CPNT_FORMULA and PA_CPNT_FORMULA_FIN_VAR - SAP for Me |
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19] After importing the custom report into the Plateau Report Designer tool, user unable to preview the report, as encountered an error message:"HTTP ERROR: 500. Problem accessing /viewer/frameset. Reason: Server Error. Powered by Jetty." | 3657398 - Preview report options are not working in Plateau Report Designer tool - SAP for Me |
| 20] Customer exported a default report from LMS but is not able to preview it results in PRD | 2623219 - Receiving java.sql.SQLException: ORA-00942: table or view does not exist when runnning default report on PRD - SAP for Me |
| 21] Unknown user error | 2318510 - "Unknown user" error when connecting to PRD - SAP for Me |
See Also
Keywords
Plateau Report Designer tool, SAP SuccessFactors Learning, LMS, Commonly faced errors , resolution KBA , KBA , LOD-SF-LMS-PRD , VJDBC Setup or Connection Issues , Problem
SAP Knowledge Base Article - Public