3727934 - Hard purged user are still appearing in few reports and data inspector tool despite

• Hard purged users are still appear in certain reports even though the hard purge job status shows “Completed” successfully.

• Purged employees are not visible in the SuccessFactors instance, but their records may still appear in reports or the Data Inspector tool.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors HCM Suite 

1. Perform a soft purge for specific employees.
2. Execute a hard purge for the same employees.
3. Verify that the hard purge job status shows "Completed" successfully.
4. Check reports and the Data Inspector to observe that the purged employees are still appearing.

The option “All (Employees)” includes only internal users and does not cover external users.

To ensure external users are included, the Target Population (TP) must be configured appropriately. Please follow the below configuration:

• Navigate to the relevant configuration area where Target Population (TP) is defined.

• Update the Target Population from “All (Employees)” to “All (External Onboarding User)”.

• Save the changes and validate the behavior.

After updating the Target Population, external onboarding users will be correctly included as expected.

KBA 2545988 - How To Purge or Delete Users In SuccessFactors 

KBA 3058601 - How To Check Soft- Purged and Hard (Permanent) Purged users 

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