Symptom
After enabling the Redesigned Workbench, the Background Check portlet disappears from the job application page.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Switch the job application page to Redesigned Workbench
- Initiate the background check for a job application
- Observe that the Background Check portlet appears in the job application
- Move the job application another status
- Observe that the Background Check portlet disappears
- Switch back to Legacy Workbench
- Observe that the Background Check portlet appears again
Cause
The background check portlet only appears when recruiting roles have the backgroundCheck feature permission in the specific status.
Resolution
- In Legacy Workbench, the Background Check portlet appears for all recruiting roles after the background check is initiated.
- In the Redesigned Workbench, ensure that recruiting roles have the backgroundCheck feature permission for the specific status.
- Configure this feature permission in the job requisition template.
Keywords
UXR, new workbench, background check, background portlet, background check result , KBA , LOD-SF-RCM-APP-LWB , Latest applicant WorkBench , LOD-SF-RCM-BCI , Background Check , Problem
Product
SAP SuccessFactors Recruiting all versions
SAP Knowledge Base Article - Public