3728023 - Territory field shows ID instead of description in offline mode

In offline mode, the Territory field displays only the ID (e.g., 123) instead of the corresponding description. 

SAP Cloud for Customer

1. Go to Sales Quotes view.
2. Sync the data and switch to offline mode.
3. Create a new quote with any data.
4. Observe that the Territory field shows only the ID (e.g., 123).
5. Expected result: it should have the same behavior when creating a quote in online mode, as the online script version also assigns the same territory and the description/name is visible. 

Although the same ABSL logic is used in both online and offline modes, the backend processing step does not run in offline mode.

In online mode, once the SalesTerritoryID is set, the backend automatically performs the lookup and populates the corresponding SalesTerritoryUUID and Territory Name. 

However, in offline mode, the backend lookup is not executed. Since the full Sales Territory master data is not processed locally, the UUID remains empty and the UI displays only the numeric SalesTerritoryID.

This is expected behavior.

As a possible workaround, including the Sales Territory object in the offline download scope and performing a full sync may help validate whether the availability of Sales Territory data locally improves the behavior.

, KBA , LOD-LE-CQP , Customer Quote Processing , Problem

SAP Cloud for Customer core applications all versions