3728361 - Retry Mechanism for C4C Inbound Interface UtilitiesTechnicalObjectReplicationIn

There are some inbound errors messages for C4C Interface UtilitiesTechnicalObjectReplicationIn in which the system didn`t automatically restart it.

SAP Cloud for Customer

1. Log on to the C4C system.
2. Navigate to Administrator WC → General Settings WC View → Web Service Message Monitoring.
3. Select "All" in the dropdown menu and search using the premise id.
4. Observe that retries are not triggered for web service calls with application errors.

The retry mechanism of the C4C interface  UtilitiesTechnicalObjectReplicationIn is designed to handle locking errors and some very specific application errors.

The retry mechanism is only available for the following errors:

• Object Locking Errors

• Premise does not exist 

• Connection object does not exist

• Refer to: KBA 0003534521 - Error "An error occurred during save process" when Replicate Technical Object via Utilities.
• Refer to: KBA 3425974 - FAQ for the Web Service Message Monitor.

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