3728474 - Adobe Interactive Forms show error "This document enabled extended features in Adobe Acrobat Reader under an evaluation agreement" after renewing ReaderRights credential

Symptom

When opening an Interactive Adobe Form through SAP or Adobe Reader, the following message is displayed:

"This document enabled extended features in Adobe Acrobat Reader under an evaluation agreement. The evaluation period for extended features has ended. Please ask the document author for the latest version of the document."

The issue still happen even for newly generated PDFs after a new ReaderRights credential has been installed

Environment

Forms Service by Adobe
SAP NetWeaver all releases

Product

ABAP platform all versions ; SAP ERP Central Component all versions ; SAP ERP all versions ; SAP NetWeaver all versions ; SAP R/3 all versions ; SAP S/4HANA all versions ; SAP S/4HANA foundation all versions ; SAP Solution Manager all versions

Keywords

Adobe ReaderRights, Interactive Forms by Adobe, ADS, Adobe Acrobat Reader, Reader Rights, FP_REAPPLY_READER_RIGHTS, Interactive, PDF, Reader, ReaderRights, Apply, Reapply, restart, Java, NWA , KBA , BC-SRV-FP , Forms Processing , BC-SRV-FP-ICF , Adobe Credentials Delivery , Problem

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