3728618 - Discrepancy in Contract Item End Date Between Header and Items Table section.

The Contract Item End Date is displayed differently in the header level of the Contract /general sub tab of Items tab compared to the items table section(i.e, where we add product and price details)at Items tab.

The system converts the end date from UTC to the logged-on user's time zone, leading to discrepancies in displayed dates.   

Example: For contract ABC, the end date is displayed as DD/MM/YYYY UTC in the header level of Contract and general sub tab(i.e, where we can view Product information) of items sub tab but as DD/MM/YYYY in the table section, which is 1 day ahead to the date in header level due to the user's time zone (UTC+1).

SAP Business ByDesign

1.Go to Sales Order work center.
2.Open Contract work center view.
3.Search and open a contract (e.g., Contract ID ABC).
4.Navigate to the Items tab.

Compare:
Contract Item Start and End Dates in the header level of the contract  and general sub tab of Items tab.
Contract Item Start and End Dates in the items table section.
You can see that end date different in header level and table section of the items.

The End Date field in the items table at Items Tab is displayed without an explicitly shown time zone. The system stores the date/time in UTC in the backend.

When displayed in the table section, the system converts the stored UTC timestamp into the logged-on user’s time zone.
If the time zone is ahead of UTC (e.g., UTC+1), this may result in the date being displayed as the next calendar day.

This behavior is system design and consistent with time zone conversion logic.

This is expected system behavior.

The time zone conversion is performed automatically based on the logged-on user’s regional settings.
If a change to the current system behavior is required,  customer need to submit an enhancement request via the SAP Continuous Influence portal for SAP Business ByDesign.

Enhancement requests are evaluated by SAP Product Management based on desirability, viability, and feasibility criteria.

Contract,  Start date, End date, Contract Item, Items Tab, Header, Table section. , KBA , SRD-CRM-SEO , Service Orders , How To