3728650 - Troubleshooting FSM Object Blocks Related to ECC/S4 Communication

Symptom

An activity cannot be processed because it is blocked within the FSM system. This may be observed in areas such as the Planning Board or the FSM mobile application, where the activity appears unavailable, restricted, or cannot be updated.

Environment

SAP Field Service Management (FSM)
Proaxia Connector (PACG)
ECC, S/4 HANA

Product

SAP Field Service Management 1.0 ; SAP Field Service Management 1.0, connector for SAP ERP

Keywords

FSM, activity blocked, Planning Board, FSM mobile application, IDoc, inbound IDoc, outbound IDoc, ECC, S4HANA, synchronization issue, ERP integration, data synchronization, IDoc status 51, IDoc status 64, IDoc status 03, IDoc status 18, IDoc status 30, IDoc status 40, IDoc status 41, WE02, WE05, BD87, SE38, RC1_IDOC_SET_STATUS, /PACG/ECM_COCKPIT2, /PACG/ECM_COCKPIT, /PACG/ECM_GENERIC, /PACG/ECM_ACTIVITYIN, /PACG/ECM_ACTIVITYOUT, /PACG/ECM_SERVICECALLIN, /PACG/ECM_SERVICECALL, FSM Cloud Connector, communication error, message queue, ERP sync failure , KBA , CEC-SRV-FSM-ERP-PACG , Proaxia PACG Add-On / Message Broker , CEC-SRV-FSM-ERP , FSM Connector for SAP ERP , Bug Filed

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