SAP Knowledge Base Article - Preview

3728669 - Important Checks Before Restarting the Message Broker (ECC or S/4 HANA and FSM)

Symptom

  • Communication between FSM and ECC or S/4 HANA is not functioning as expected.
  • On the FSM side, objects remain blocked/locked for an extended period of time.
  • Additionally, objects that are created or modified in ECC or S/4 HANA are not being synchronized and therefore do not appear in FSM.


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Environment

  • SAP Field Service Management (FSM)
  • Proaxia Connector (PACG)
  • ECC, S/4 HANA

Product

SAP Field Service Management 1.0 ; SAP Field Service Management 1.0, connector for SAP ERP

Keywords

FSM Cloud Connector, ECC S/4 integration, SAP FSM communication issues, Message Broker troubleshooting, IDoc processing errors, SMQ1 SMQ2 queue analysis, WE02 IDoc monitoring, qRFC queue stuck, PACG IDoc queues, Resend mode FSM, Fullsync FSM connector, SAP IDoc status 51 53 41, SAP queue activation, SAP Message Broker restart, FSM inbound outbound communication, Transporter logs analysis, SAP integration troubleshooting, proaxia connector issues, SAP FSM synchronization problems , KBA , CEC-SRV-FSM-ERP-PACG , Proaxia PACG Add-On / Message Broker , CEC-SRV-FSM-ERP , FSM Connector for SAP ERP , Bug Filed

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